Privacy policy
This document governs the privacy policy of Taxes for Expats (herein referred to as TFX). It was last updated on NOV 1, 2023.
Definitions
"Non-Personal Information" is any not personally identifiable information, which can be found through the use of
our Website in a web browser.
"Personal Information" is non-public information that is personally identifiable and obtained in connection with
providing a product or service to you. It may include information such as your name, address, phone number,
social
security number, financial information, and other related information you provide to us.
Our commitment to your privacy
This Privacy Policy tells you what types of Personal Information we may collect from you, how we may share this
information, and how you can limit our sharing of your information.
Taxes for Expats is committed to the security and privacy of all our clients. We take your privacy seriously,
and we will work with you to ensure that you have an enjoyable experience in completing your tax returns and
that you do so in a safe and secure online environment.
Taxes for Expats is committed to respecting your privacy and recognize the need for appropriate protection and
management of your Personal Information.
Links to other websites
Our Website may contain links to other websites that are not under our control. These websites may have their
own policies regarding privacy. We have no control of or responsibility for linked websites and provide these
links solely for the convenience and information of our visitors. You access such linked Websites at your own
risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of
those individual websites to see how the operators of those third-party websites will utilize your personal
information.
What information we may collect
Generally, our customers can visit our Website without providing or revealing any Personal Information. We
receive and store certain types of information whenever visitors interact with our Website. We may track the
Internet domain address from which our visitors visit our Website and analyze this data for trends and
statistics. Unless a visitor to our Website voluntarily provides Personal Information to us, each individual
customer remains anonymous.
When you register for our services, we will receive and store certain Personal Information that our visitors
enter when visiting our website or provide to us in email or other communications. For instance, we collect the
information you provide to us when you buy our services or send an email to us. This information may include
your name, address, telephone number, social security number, credit card information, birth date, gender,
occupation, marital status, email address, and other similar personal or preference data that you provide to us
that is relevant to your tax return. Whether or not you provide such information to us is completely your own
choice. However, you understand that due to the nature of our Website and services, we cannot provide services
to you if such information is not provided.
How we use your information
We use the Personal Information you provide for providing you with services - preparing and filing tax returns.
This can include completing Internal Revenue Service and other governmental forms on your behalf using such
information and transmittal of such forms to the Internal Revenue Service of other such governmental entities.
We may share information that we have collected with governmental agencies and other organizations assisting us
in fraud prevention or for investigative purposes. We may do so when permitted or mandated by law; trying to
protect against or prevent fraud; attempting to prevent unauthorized or improper transactions; or investigating
fraud or improper conduct that has already taken place. Your Personal Information is never provided to any
agency or organization for marketing or any other unrelated purposes.
Finally, if some or all of the business assets of our company are sold or transferred, we generally would
transfer the corresponding information regarding our customers and visitors to the purchaser. We also may retain
a copy of that information.
Your rights
Taxes for Expats aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your
Personal Information.
Whenever made possible, you can update your Personal Information directly within your account settings section.
If you are unable to change your Personal Information, please contact us to make the required changes.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our
systems, please contact us.
When contacted, Taxes for Expats has 1 month to comply with any of these requests without charge to you.
However, there are grounds for TFX to charge for relevant administrative costs if it can be demonstrated that
the request is “manifestly unfounded or excessive”.
You have the right
- To access and receive a copy of the Personal Information we hold about you
- To rectify any Personal Information held about you that is inaccurate
- To request the deletion of Personal Information held about you
- To prevent profiling
- To object to processing
You have the right to data portability for the information you provide to TFX . You can request to obtain a copy
of your Personal Data in a commonly used electronic format so that you can manage and move it.
Please note that we may ask you to verify your identity before responding to such requests.
Changes to your information
You may update your registered Personal Information at any time. This includes your name, password, email, and
postal address. You may also manage your mailing preferences and email formats. If at any time you would like us
to update your Personal Information or remove you from our email or postal mailing lists, or if you need
assistance with the modification of your information, send us an email with your request.
Protecting your child’s privacy
Our Website is not designed for use by anyone under the age of 18 (children). We do not verify the age of our
users nor do we have any liability for verifying a user’s age. If you are under the age of 18, please do not
attempt to use our Website. If you are a parent or guardian and believe your child is using our Website, please
contact us. If children submit information to us and we know that the individuals submitting the information are
indeed children, we will delete the information as soon as we discover it, we will not use the information for
any purpose, and we will not disclose the information to third parties.
Our email policy
By providing your email address through any form on our website, you consent to receive informational
and marketing emails from us, which may include updates on upcoming promotions, deadlines, and our products and services.
Taxes for Expats fully comply with the federal CAN-SPAM Act. You can always opt out of receipt of
further email correspondence from us. We will not sell, rent, or trade your email address to any unaffiliated
third-party. We believe that your email address is personal and should be kept that way.
Our security policy
Because we all benefit from secure online shopping, we have taken steps to build and manage
a system that you can use with confidence. We use sophisticated encryption and authentication
tools to protect the security of the Personal Information that you share with us.
If sensitive data is collected through this Website, we will encrypt your Personal
Information before it travels over the Internet using industry standards for secure online transactions.
The Personal Information you provide to us is preserved behind a firewall, instead of being directly
connected to the Internet. Unfortunately, no data transmission over the
Internet can be guaranteed to be 100% secure. Once we receive your transmission, we have
appropriate security measures in place within our physical facilities to protect against the loss, misuse,
or alteration of the Personal Information you have provided to us.
We urge you to keep your password for our Website in a safe place and not divulge it to anyone.
Also remember to sign off your account and close your browser window when you have finished your
visit to our Website. This is to ensure that others cannot access your account, especially if
you are sharing a computer with someone else or are using a computer in a
public place such as a library or Internet cafe.
Payments
We provide paid services within the Service. In that case, we use third-party services
for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our
third-party payment processors whose use of your personal information is governed by their Privacy Policy.
These payment processors adhere to the standards set by PCI-DSS as managed by the PCI
Security Standards Council, which is a joint effort of brands like Visa, Mastercard,
American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Analytics
We may use third-party Service providers to monitor and analyze the use of our service.
Google Analytics
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Google Analytics is a web analytics service offered by Google that
tracks and reports website traffic. Google uses the data collected to track and monitor
the use of our Service. This data is shared with other Google services.
Google may use the collected data to contextualize and personalize the
ads of its own advertising network.
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You can opt-out of having made your activity on the Service available to
Google Analytics by installing the Google Analytics opt-out browser add-on.
The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js)
from sharing information with Google Analytics about visits activity.
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For more information on the privacy practices of Google,
please visit the Google Privacy & Terms web page:
http://www.google.com/intl/en/policies/privacy/
Behavioral remarketing
TFX uses remarketing services to advertise on third party websites to you after you visited our Service.
We and our third-party vendors use cookies to inform, optimize and serve ads based on
your past visits to our Service.
Cookies
Our Website may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your
browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your
hard disk or read cookie files created by other sites. Cookies do not damage your system.
We use cookies to identify which areas of our site you have visited, so the next time you visit the site,
we can better personalize the content that you see on our Website. Most browser software can be set to
reject Cookies. However, if you reject our Cookies, certain functionality on our Website may not work
correctly or at all. We do not place Personal Information in Cookies.
California residents: your California privacy rights
Under the California Consumer Privacy Act of 2018 ("CCPA"), California residents have certain rights around TFX's collection, use, and sharing of their personal information.
TFX does not sell your personal information and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Similarly, we do not offer financial incentives associated with our collection, use, or disclosure of your personal information.
If you are a resident of California, you have the right to request to know what personal information has been collected about you and to access that information. You also have the right to request the deletion of your personal information, though exceptions under the CCPA may allow TFX to retain and use certain personal information notwithstanding your deletion request. You may send your request by email to success@tfx.tax. We will not discriminate against you for exercising your rights under the CCPA. An agent may submit a request on your behalf, but you must verify that your agent is authorized to do so.
Separate from the CCPA, California's Shine the Light law gives California residents the right to ask companies what personal information they share with third parties for those third parties' direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you unless you request such disclosure. If you have any questions regarding this policy or would like to change your preferences, you may contact us at the address listed above.Website may not work correctly or at all. We do not place Personal Information in Cookies.
Nevada residents: your Nevada privacy rights
Nevada law (SB 220) requires website operators to provide a way for Nevada consumers to opt-out of the sale of certain information that the website operator may collect about them. TFX does not sell your personal information to third parties as defined in Nevada law, and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. If you have any questions regarding our data privacy practices or our compliance with Nevada data privacy law, please contact us at success@tfx.tax.
European residents: your privacy rights and international data transfer
If you are a European Resident, you have the right to access your personal data, and the right to request that we correct, update, or delete your personal data. You can object to the processing of your personal information, ask us to restrict the processing of your personal information, and request portability of your personal information. Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent. TFX provides you with a reasonable means to view and change your profile information and you can opt-out of marketing communications at any time by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you or in your account settings. If you have any questions or comments about the processing of your personal information, you may contact us.
For European Residents, please note that the personal information we obtain from or about you may be transferred, processed, and stored outside of the EEA or Switzerland for the purposes described in this Privacy Policy, including in the United States of America. We take the privacy of our users seriously and therefore take steps to safeguard your information, including ensuring an adequate level of data protection in accordance with E.U. standards in effect as of the date of this Privacy Policy. These steps include the use of the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies, which require all group companies to protect personal information they process from the EEA in accordance with European Union data protection laws. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
Changes to our privacy policy
From time to time, our privacy and security practices may change. If we modify our Privacy Policy,
in whole or in part, to address these changes, we will indicate when such changes are made by changing
the "Last Updated" date at the beginning of this Privacy Policy. Those changes will be effective as
of the Last Updated date. The new policy will apply to all current and past users of our Websites
and will replace any prior policies that are inconsistent. We may change or add to this Privacy Policy,
so we encourage you to review it periodically.
Questions about our privacy policy
To help us improve our privacy and security policies and practices, please send us your questions
and feedback using the details listed on the
Contact us page of our Website
